Crafting Opportunity
From Complexity.
Innovation & Experience Designer using human-centered methodologies to develop solutions that scale.
Hi, I’m Emily – I specialize in aligning business goals with the needs of people and systems.
Whether optimizing workflows or elevating experiences, I uncover opportunities and align stakeholders to deliver impactful solutions with purpose.

Insights to Impact

Product & Systems Innovation
I’ll help you identify opportunities to drive innovation & optimization, solving real-world challenges purposefully & effectively.

Connect Vision to Execution
We’ll bridge the gap between abstract ideas and tangible solutions, ensuring your vision meets it’s intended impact.

Streamline Teams & Processes
Through systems-thinking we’ll enhance your internal UX
Regardless of methodology, the big-picture goal of User Experience (UX) is the same: to understand and build empathy for users in order to make better decisions, build better products and services, and create solutions people actually want.. , boosting efficiency & fostering stakeholder alignment.
What is User Experience (UX)?
Regardless of methodology, the big-picture goal of UX is the same: to understand and build empathy for users in order to make better decisions, build better products, and create solutions people actually want.
AREAS OF WORK
UX Research & Strategy
Through contextual research and testing, I uncover deep user insights, crafting strategies that align your customer needs with objectives for long-term success.
Prototype & MLP Development
Internal UX & Process Optimization
Streamline operations by enhancing internal user experiences, reducing inefficiencies, and creating systems that empower teams to work smarter.
Innovation Workshops
Facilitating engaging workshops, I guide teams to uncover creative solutions and align on actionable steps that drive meaningful outcomes.
Customer Journey Mapping
I map every touchpoint of the customer journey, identifying key areas for enhancement to improve satisfaction and deliver added value.
Performance Tracking & Metrics
Success is measurable. I establish robust tracking systems to monitor outcomes, enabling data-driven decisions and ongoing project optimization.
Change Management & Implementation
Navigate transitions with ease. From rolling out new systems to managing change initiatives, I provide support to ensure smooth adoption and long-term success.
SELECTED WORK
CASE STUDY
Enhancing the Utility of an Underdeveloped B2B Reporting Tool
How focused contextual research & usability testing boosted the utility and potential efficiency gains of an underdeveloped reporting tool by up to 70%
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CASE STUDY
Boosting Brand Visibility & Customer Engagement
Redesigning a website to capture a café’s vibrant brand identity, differentiating it from competitors and increasing customer engagement.
CASE STUDY
Realizing an MVP Inventory Tool amid Realigned Workflows
How an MVP inventory tool benefitted from a restructured product development process that accelerated timelines, enhanced team alignment, and boosted morale.
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CASE STUDY
Boosting Team Efficiency with a Centralized Onboarding Strategy
How a centralized onboarding strategy improved collaboration, reduced support requests, and saved the CFT 15+ hours per week.
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Get in Touch
Lets chat about turning complex challenges into meaningful solutions.
Drop me a note in the contact form, or reach out on any of the other below channels.
Looking forward to speaking with you.