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Crafting Opportunity

From Complexity.

Innovation & Experience Designer using human-centered methodologies to develop solutions that scale.
Let's Talk Innovation
Hi, I’m Emily – I specialize in aligning business goals with the needs of people and systems.

Whether optimizing workflows or elevating experiences, I uncover opportunities and align stakeholders to deliver impactful solutions with purpose.

Let's Talk Alignment
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Insights to Impact

Product & Systems Innovation

I’ll help you identify opportunities to drive innovation & optimization, solving real-world challenges purposefully & effectively.

Two intersecting arrows pointing to the sky

Connect Vision to Execution

We’ll bridge the gap between abstract ideas and tangible solutions, ensuring your vision meets it’s intended impact.

A disjointed sphere

Streamline Teams & Processes

Through systems-thinking we’ll enhance your internal UX
Regardless of methodology, the big-picture goal of User Experience (UX) is the same: to understand and build empathy for users in order to make better decisions, build better products and services, and create solutions people actually want.. , boosting efficiency & fostering stakeholder alignment.

What is User Experience (UX)?

Regardless of methodology, the big-picture goal of UX is the same: to understand and build empathy for users in order to make better decisions, build better products, and create solutions people actually want.

Let's Talk Experience

AREAS OF WORK

UX Research & Strategy

Through contextual research and testing, I uncover deep user insights, crafting strategies that align your customer needs with objectives for long-term success.

Prototype & MLP Development

Let’s bring your idea to life. I support teams in developing prototypes by designing, testing, and iterating on MLP A step beyond Minimum Viable Product (MVP), an MLP is a product with just enough features to delight early customers, prioritizing emotional connection and user satisfaction over functionality alone. solutions that align your business & customer objectives.

Internal UX & Process Optimization

Streamline operations by enhancing internal user experiences, reducing inefficiencies, and creating systems that empower teams to work smarter.

Innovation Workshops

Facilitating engaging workshops, I guide teams to uncover creative solutions and align on actionable steps that drive meaningful outcomes.

Customer Journey Mapping

I map every touchpoint of the customer journey, identifying key areas for enhancement to improve satisfaction and deliver added value.

Performance Tracking & Metrics

Success is measurable. I establish robust tracking systems to monitor outcomes, enabling data-driven decisions and ongoing project optimization.

Change Management & Implementation

Navigate transitions with ease. From rolling out new systems to managing change initiatives, I provide support to ensure smooth adoption and long-term success.

SELECTED WORK

CASE STUDY

Enhancing the Utility of an Underdeveloped B2B Reporting Tool

How focused contextual research & usability testing boosted the utility and potential efficiency gains of an underdeveloped reporting tool by up to 70%



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CASE STUDY

Boosting Brand Visibility & Customer Engagement

Redesigning a website to capture a café’s vibrant brand identity, differentiating it from competitors and increasing customer engagement.

CASE STUDY

Realizing an MVP Inventory Tool amid Realigned Workflows

How an MVP inventory tool benefitted from a restructured product development process that accelerated timelines, enhanced team alignment, and boosted morale.



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CASE STUDY

Boosting Team Efficiency with a Centralized Onboarding Strategy

How a centralized onboarding strategy improved collaboration, reduced support requests, and saved the CFT 15+ hours per week.



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“Working with Emily transformed how we operate as a team. Her innovative approach and energy brought clarity to our processes, improving both efficiency and collaboration. I found myself enjoying work more as we spent less time on repetitive tasks and more time creating meaningful outcomes.”

Customer Success Executive – Company X
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“Emily played a key role in launching high-impact features for our platform as well as enhancing our team collaboration and operations. Additionally, her ability to visualize complex problems & systems greatly enhanced our decision-making capabilities.”

CEO – Company X
(NDA protected)

“Emily is a highly focused, deep thinking and collaborative professional. She has a genuine interest in Sustainability and, in particular, the role of technology in advancing the UN Sustainable Development Goals.” Kieran McLoughlin – VentureWave Capital

Get in Touch

Lets chat about turning complex challenges into meaningful solutions.

Drop me a note in the contact form, or reach out on any of the other below channels.

Looking forward to speaking with you.

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